SSS Memberships
SSS Memberships
A clean every month, and we come to you — free
Membership Options
Premium Plan
$59.00/Month
Avail Exclusive Offers
For the pair you wear most
- 1x Essential Clean every month — sneakers, heels or boots
- Free home pick up & delivery — Zone 1, Bondi & Eastern Suburbs (normally $20)
- 10% off all other services & products
- Free clean on your birthday
VIP Plan
$99.00/Month
Avail Exclusive Offers
Our most popular plan
- 1x Signature Clean every month — our deep, detail-focused clean
- Free home pick up & delivery — Zone 1 or Zone 2, CBD included (normally $20–$40)
- Express next-day turnaround included (normally $20)
- 15% off all other services & products
- Free clean on your birthday
Luxury Elite Plan
$199.00/Month
Avail Exclusive Offers
For collections & designer pieces
- 1x Handbag Inside & Out Clean (normally $250) OR 2x Signature Cleans every month
- Unlimited free home pick up & delivery — both zones
- Express next-day turnaround included
- 20% off all other services & products
- Priority booking — first pick of Tuesday & Thursday slots
- Free clean on your birthday
FAQ's
What’s included in each membership?
- Premium ($59/month): 1x Essential Clean each month, free Zone 1 home pick up & delivery, 10% off everything else, and a free clean on your birthday.
- VIP ($99/month): 1x Signature Clean each month, free home pick up & delivery in Zone 1 or Zone 2, Express next-day turnaround included, 15% off everything else, and a free birthday clean.
- Luxury Elite ($199/month): 1x Handbag Inside & Out Clean OR 2x Signature Cleans each month, unlimited free home pick up in both zones, Express included, 20% off everything else, priority booking, and a free birthday clean.
How does the free home pick up work?
Home pick up & delivery runs Tuesday & Thursday evenings, 6–9pm. Choose your service, enter your postcode to confirm your zone, pick a slot, and we’ll collect from your door and bring your items back.
Make sure you’re logged in to your account at checkout — that’s how we recognise your membership and take the pick up fee off automatically.
Is there a minimum commitment?
Yes. All memberships require a 3-month minimum commitment before cancellation.
How do I redeem my monthly clean?
- Online bookings: automatically applied to your account when you’re logged in.
- In-store: present your digital membership card (emailed to you at signup).
Does my monthly clean roll over?
No — your included clean resets each month. To get the most from your membership, we recommend booking one in every month.
Can I bring in more than my included clean?
Absolutely. Any additional services are charged at your membership discount rate — 10%, 15% or 20% off depending on your plan — and your free home pick up still applies.
What if I need express turnaround?
VIP and Luxury Elite members get Express next-day turnaround included. Premium members and non-members can add Express to any order for $20.
Can I share my membership with someone else?
Memberships are non-transferable and linked to your customer account.
How do I cancel my membership?
You can cancel any time after the 3-month minimum period directly from your account portal or by contacting us.
What if I want to upgrade my membership?
Upgrades are available. Contact us to switch tiers, and your new benefits will apply from your next billing cycle.
Terms & Conditions
- Commitment Period: All memberships are subject to a 3-month minimum commitment. Early cancellations are not permitted within this period.
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Monthly Inclusions:
- Premium: 1 Essential Clean per month.
- VIP: 1 Signature Clean per month.
- Luxury Elite: 1 Handbag Inside & Out Clean OR 2 Signature Cleans per month.
- Home Pick Up & Delivery: Included free for all members. Premium covers Zone 1 (Bondi & Eastern Suburbs); VIP covers Zone 1 or Zone 2 (CBD & surrounds); Luxury Elite covers unlimited pick ups across both zones. Pick ups run Tuesday & Thursday evenings, 6–9pm, subject to availability. Members must be logged in at checkout for the pick up fee to be removed.
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Discounts: Additional services are discounted as follows:
- Premium: 10% off
- VIP: 15% off
- Luxury Elite: 20% off
- Express Service: Next-day turnaround is included for VIP and Luxury Elite members. Available to all other customers for an additional $20 per order.
- Non-Transferable: Memberships are strictly personal and cannot be transferred or shared.
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Redemption:
- Online bookings: Inclusions and discounts are applied automatically when logged in.
- In-store: Members must present their digital membership card.
- Exclusions: Bag cleans and repairs are included only for standard work. Complex jobs may incur additional charges, which will be quoted before proceeding. Membership benefits cannot be combined with other promotions.
- Cancellations & Upgrades: Cancellation permitted only after the initial 3-month term. Upgrades may be requested anytime and will apply from the next billing cycle.
- Company Rights: SSS by Sam Michael reserves the right to update pricing, benefits, or conditions with 30 days notice to members. Members who joined under previous plan inclusions retain those inclusions until they cancel or change plans.